Legal

Privacy Policy

Last updated: 6 April 2026

1. Who We Are

Valernavio is a health and wellness information platform operated by Valernavio B.V., registered in the Netherlands. Our registered address is Jansbuitensingel 7, 6811 AA Arnhem, Netherlands. KvK number: 87341209. BTW: NL155731807B41. You can reach us at info@valernavio.com or +31 26 372 3000.

This privacy policy explains how we collect, use and protect personal data when you visit valernavio.com. We process personal data in accordance with the General Data Protection Regulation (GDPR / AVG) and applicable Dutch legislation.

2. Data We Collect

We collect personal data in the following situations:

  • When you submit the contact form: name, email address, phone number (optional) and message content.
  • When you visit our website: technical data such as IP address, browser type, pages visited and time of visit, collected via cookies and server logs.
  • When you interact with cookie consent preferences: your consent choices are stored in a cookie on your device.

We do not collect special categories of personal data (such as health data, religious beliefs or biometric data) through this website.

3. How We Use Your Data

We use the data we collect for the following purposes:

  • To respond to messages submitted through the contact form.
  • To maintain and improve the technical functioning of the website.
  • To understand how visitors use the site, if you have consented to analytics cookies.
  • To comply with legal obligations.

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR Article 6:

  • Consent (Article 6(1)(a)): for analytics and marketing cookies, where you have given explicit consent via the cookie banner.
  • Legitimate interest (Article 6(1)(f)): for necessary technical operations, security and fraud prevention.
  • Contract performance (Article 6(1)(b)): when responding to contact form submissions.

5. Data Retention

Contact form submissions are retained for a maximum of 12 months, after which they are deleted unless there is an ongoing communication or legal reason to retain them. Technical log data is retained for a maximum of 90 days. Cookie consent records are retained for 12 months.

6. Sharing of Data

We do not sell personal data. We may share data with the following categories of third parties, only to the extent necessary:

  • Hosting and infrastructure providers who process data on our behalf under a data processing agreement.
  • Analytics service providers, where you have consented to analytics cookies.
  • Public authorities, where required by law.

All third-party processors are bound by data processing agreements that comply with GDPR requirements.

7. International Transfers

Where data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: you can request a copy of the data we hold about you.
  • Right to rectification: you can ask us to correct inaccurate data.
  • Right to erasure: you can ask us to delete your data in certain circumstances.
  • Right to restriction: you can ask us to limit how we use your data.
  • Right to data portability: you can request your data in a structured, machine-readable format.
  • Right to object: you can object to processing based on legitimate interest.
  • Right to withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at info@valernavio.com. We will respond within 30 days. If you believe we are not handling your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

9. Cookies

We use cookies on this website. For detailed information about which cookies we use and how to manage them, please read our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. These include HTTPS encryption, access controls and regular security reviews. No system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact

For questions about this privacy policy or how we handle your data, contact us at:

Valernavio B.V.
Jansbuitensingel 7, 6811 AA Arnhem
info@valernavio.com
+31 26 372 3000